Eksekutif - IBMT » Quality Function Deployment http://eksekutif.ibmt.ac.id Journal Of Business And Management Sun, 21 Feb 2010 08:25:52 +0000 en hourly 1 The Implementation Of QFD in Finding Customer Preferences (A Case Study of CV. X in Kediri) http://eksekutif.ibmt.ac.id/the-implementation-of-qfd-in-finding-customer-preferences-a-case-study-of-cv-x-in-kediri/ http://eksekutif.ibmt.ac.id/the-implementation-of-qfd-in-finding-customer-preferences-a-case-study-of-cv-x-in-kediri/#comments Wed, 10 Jun 2009 17:44:38 +0000 Eksekutif http://eksekutif.ibmt.ac.id/?p=476 Agustiono
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Abstract: Meeting the need and the expectation of the customer are very important in companys performance. By adapting QFD (Quality Function Deployment) method, the expectation of the customer will be crosschecked with the technical response of the company to produce a priority list of actions needed to be done by the company. In the analysis of QFD in CVX partnership company, the company policy has the highest value, which means that the company policy of the CVX will result in the higher customer satisfaction and it means the company policy will lead to the progress of the company.

Keywords: Quality Function Deployment, House of Quality

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